siding w/seller when the tracking number provided shows delivery two days BEFORE I placed my order?

JBMac
New Community Member

I am just trying to get clarification on why PayPal would side with a seller when the UPS tracking number they provide shows delivery two days BEFORE I placed the order?  Do they have time travel?  Delivery was 4/20 and I placed the order on 4/22.  Case ID PP-D-63693767.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@JBMac 

 

Seller gives fake info and PayPal dispute algorithms's initial decision made without deep investigation so a human has to review it. You'll need to contact customer service to request a review and point out the discrepancy with delivery date vs order date:

 

Response may take longer due to Covid-19 situation.

 

Please visit this page:

https://www.paypal.com/us/smarthelp/home

 

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

 

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.