possible fraud?

[rafaelaborge]

Dear Fellows, I order 3 desk chairs yester from an advertisement in Facebook, after making the payments, this is the receipt I received.  I translated the chines letters and investigated the company, and of course, now I am really worry about my credit card information and whether the company are real.  Apparently they have something to do with paypal as you will see below.  If someone has had the same experience, please reply.  here is the receipt i got, and the email they want they have for help or questions.  

  Sat, Nov 21 at 6:59 PM    Hello,   

You paid to CHINESE LETTERS WERE HERE

Create an account with PayPal and activate Return Shipping on Us. Limitations apply.

Activate PayPal NowYour purchase details Your Transaction ID:
824193206W216873C Merchant Transaction ID: Purchase Date:
November 21, 2020 

Payment to

CHINESE LETTER WERE WRITTEN HERE

Payment from:
xxxxxxx Invoice ID:
45673-WNZ70948 Shipping Address <removed> Quantity: 1
Item: Limited-time offers Swivel chair series
ID Number: 
Price: $29.99 USD
_Subtotal$29.99 USD Total 
You paid using: Visa x-xxxx This credit card transaction will appear on your statement as PAYPAL *OWL INFORMA OWL. Activate PayPal now 

Help & Contact   |    Security   |    Apps

[BMG4ME]

We just had the same occurrence, my wife ordered a chair from a Facebook ad and the PayPal receipt had the same merchant name. There is no receipt from the company nor a way to cancel.

[kernowlass]

@BMG4ME 

@rafaelaborge 

Another of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or the one for your country if available.
https://www.paypal.com/us/webapps/mpp/returns

[BMG4ME]

We disputed it with Amex and got our money back almost instantly.

[pmcdon55]

I had a purchase  for lovely kitchenware, they sent me a small sponge, $29.98, such a ripoff. Appeared on credit card as Owl Informa.