Hi @HansSA,
I'm sorry to hear that your case was denied. What was the type of dispute that was opened. Was it Item Not received or Significantly Not as Described? If it was the former, valid tracking would have closed the dispute in seller favor. If the latter type of dispute was opened, you may wish to appeal the case for a second look by contacting customer service.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this helps!
Olivia
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