paypal closed my dispute claiming I didn't give tracking numbers.
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I started a dispute over faulty goods that I bought from a seller in Canada. After some back and forth with the seller I decided to contact paypal and then started a dispute. As per their advice, I returned the items to the seller and provided paypal with a tracking number. This was at the beginning of May 2020. I was again asked for tracking numbers in June, which I once more supplied. I then heard nothing more until yesterday 19/07/20 whereupon Paypal informed me that due to my not providing tracking numbers they had closed the case. I attempted to talk to paypal asking repeatedly to speak to an agent via the phone but kept being fobbed off with what seem to be automated messages and claims that I had not provided a tracking number, despite the tracking number being clearly visible on the claims page. I was advised to appeal the decision but the appeal button that was described does not exist. As things stand despite my having complied precisely with paypals instructions I have now lost over $70 and also no longer have the faulty items I paid for and in a few days time I lose the chance to appeal this obviously incorrect decision.
Can anyone advise me on what I can do to actually speak to a human being and have them actually look at my case, also what are my rights regarding the loss of both money paid for the items and the items themselves which are now in Canada and not here with me?
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Paypal closed my dispute claiming that I failed to respond. I was scammed, I was the buyer. I opened a dispute via resolution center. I checked everyday and the case had been "Under review" by Paypal everyday; I also check my email everyday. One day and email came from Paypal saying my case closed due to failing to respond. I look in the case's event timeline, the last event before close was, "waiting for seller to respond". I contacted Paypal via messaging, no answers. Paypal don't protect their customers; they help scammers, hence scammers offer Paypal as a payment option. SMH!!!
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