item not received however hasn't been refunded due to the item being to 'near my address'.

[ellenwright]

Hello everyone,

I bought an item through a depop seller however I never received the item. It's been over a month now. I sent a claim through Paypal to request my money back however they closed in the seller's favour as they provided tracking information (they had not given me the tracking information even though I asked). I then rang Royal Mail to ask where the parcel had been delivered to and they informed me that it had been delivered to a different address.

I rang PayPal again to inform them of this however they state that as the parcel had been delivered within a '1-mile' radius of my address that I do not qualify for a refund. I don't really know what to do now and I've asked the seller where she sent the parcel but in response they blocked me. So I can't even go to the correct address and see if the parcel is there. 

I really don't know what to do now. I just want a refund for an item that hasn't arrived.

[nevergiveup3]

My advice is don't give up!  Open another claim, and keep opening them and requesting to speak to the director of the call center and/or request to report the PP rep for not helping.  Open chat messages as well, that is how I got my issue resolved.  My experience is not exactly the same, but I'll detail it for you below, PP does NOT want to refund your money, so therefore they will use all kinds of roadblocks in order to not help you.  You might try googling to see if anyone one has had similar experiences and how they resolved.  Scammers are betting that you will give up before they have to let go of the money they scammed, don't let them win!

My response that I am posting everywhere I can:

It is most likely a scam!  I have done some research on these companies because I too got scammed by one of them called Ruby Reefy aka Kiminoko LTD.  I ordered the bumper boats, 3 of them for one hundred thirty dollars on July 7, 2021.  Less than 2 hours later I sent an email requesting to cancel.  The first reply said they would cancel with a $5 restocking fee, within minutes I rec'd another reply saying the items had already shipped which I knew was BS.  They did provide a YunExpress tracking number, which for over a month had no updates whatsoever. 

I filed a Paypal dispute, but since this was the first time I had ever disputed a Paypal transaction, I didn't realize how they worked.  The 1st level dispute is just an email to the scammer company.  They replied with the tracking number and the dispute was promptly closed.  I wasn't even notified that Paypal had closed it! To get Paypal involved you have to escalate it to a claim through their resolution center, which is hard to find on the Paypal website.  And you can not access it on the App, has to be the website. I actually could not find it at all until I googled "Paypal Resolution Center" and and found a link I could follow, but be careful following unknown links!.

On August 20th I filed a 2nd dispute and escalated it to a claim for items not rec'd.  Well, wouldn't you know it, on 8/24 the tracking # shows that the "item" had reached the sorting facility in SHENZHEN. Fast forward to 9/4 when it said the "item" had been delivered to my mailbox.  I was out of town, but scratching my head as to how the USPS fit a package with 3 person-sized bumper boats into my mailbox lol.  Well, what had been delivered was nothing but a piece of bubble wrap with a tracking label on it.  Scammed!!  I couldn't figure out how to update my open claim, so I started a chat message with Paypal customer service referencing my claim ID # and stating what had come in the mail.  But... I made the mistake of saying I had rec'd a piece of plastic with the tracking # on it.  I tried to send a pic but the paypal rep said it must be corrupted, ok....  What I MEANT was the tracking # was affixed to a plastic-y piece of material ie bubble wrap.  Well, the PP rep jump on that and said that since I had rec'd SOMETHING they were changing the claim to "item rec'd was not as described" and the company now had 10 more days to reply.  AND that I could file a claim with the Internet Crime Complaint Center, which is the FBI.  Yeah, I am sure my $130 claim would get high priority with them!  But, according to the PP rep, I could forward PP proof of filing with the ICC.gov and then I wouldn't have to return the "item" to get the refund.  ok, now I'm thinking Paypal is in on the scam lol!  And I start doing a bit of googling and find out that this is a common scam, if you receive ANYTHING at all, even if it is not remotely what you ordered, the claim is more likely to be decided in the scammers favor.  So I sent about 10 messages this morning, requesting to file a complaint against the PP rep that changed the claim from "item not rec'd" to "item not as described" and reiterated in every message that I DID NOT RECEIVE AN ITEM.  Something worked!  And I got a message that they were refunding my money.  Of course I have to 3-5 days and my bank can take up to 30 days yada yada... so not counting on it until it is in the bank...but progress!  Also, I made sure to go to the automatic payment section of Paypal and remove the scam company from being authorized there.  Sorry this is so long, but I hope my experience helps someone else with their claim!