hotels.com fraud

[helplessinLA]

I have been trying for 3 days to access Resolution Center, I keep getting the same error: 

We're sorry, looks like something went wrong on our end. Please try reporting the transaction again.

I have used Google, Safari, and Firefox! Same issue... 

All other roads lead to the same instructions to access Resolution Center.

Can anyone assist? 

[PayPal_Marina]

Hi @helplessinLA,

Welcome to PayPal's Community Forum! I'm sorry you're having a hard time reporting an issue in the Resolution Center. Please contact our Customer Support team directly for further assistance.

I hope this is resolved for you quickly!

- Marina

[helplessinLA]

Now my Resolution Center issue is 60 days old, and still in review. I clearly have significant proof of this scam and proof that I purchased similar accommodations in the same resort for the days I am charged by this vendor. What can I do to escalate my claim?