general information

[blueflash30024]

i was sent a product that did not meet my expections.  not what was advertised.  i want to return the item but as it was sent from an international address, the postage to return is more expensive than the item purchased.  what's up with that?  i was told to repackage the product, write "returned cargo" on the package and send it with a tracking number.  all well and good but did the seller pay more to ship the item to me than the items' cost?

any input would be appreciated.

i guess i could/ should keep the item, but some parts are missing and to get it right the seller wants to charge me extra for what was advertised to be included in the first place.

i kind of stuck between a rock and a hard place.

[kernowlass · Accepted solution]

@blueflash30024

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.


Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.