fake Paypal

[shamrockkelley]

Hello. When checking his account balance through the bank, my son found three separate transactions that came out of his account through his Paypal account. The only problem is he doesn't have a PayPal account. He also did not authorize any of these transactions. We are going to the bank to get a new debit card, but since there isn't a category on fraud or disputes for this type of activity and I can't seem to reach PayPal directly through phone, what do we do to get this money back? And protect his account from this happening again?

[kernowlass]

@shamrockkelley 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.
If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.