does cases/reports close on both sides at the same time?

[abyssalmae]

Hello i have accidentally filed an unauthorized transaction report on a transaction i originally wanted a refund on. i told the seller to refund me but they said there's no refund option because the case is not closed on theirs yet. mine has been closed since last night. is the seller lying to me? or is that really how paypal goes with loading up information. now, i can't file a dispute because i already reported the transaction and for some reason paypal doesn't let you report a transaction more than once.

[kernowlass]

@abyssalmae 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?