ZG TECHNOLOGY CO.,LIMITED.

Punuk
New Community Member

I bought a drone on <edited>Payments done via PayPal. Inc. Then I found payment was to ZG TECHNOLOGY CO.,LIMITED. I then googled and found both are scam opererators. I emailed the seller as per the email on PayPal and returned undelivered. Will PayPal return my money? I lodged a complain with Paypal, but after reading all these complains, I find it strange that PayPal still service this seller.

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JESUSandMARY
Contributor
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On June 6 my girlfriend saw an ad on FB for a Drone (being advertised as the DJI Spark drone) which let her to this website from ZG TECHNOLOGY where I made the purchase with PAYPAL for $89.58 with express shipping.  The express shipping never happened.  She made the purchase because she trusted in PAYPAL as the money handler in case here was any problems.  Cicfun dott com and Newstarry dott shop are some of the fraud sites.

 

She then received a China Post tracking number that never worked.  So we contacted the seller who had 2 different emails and ZG TECH never responded on June 13th we placed a claim with PAYPAL about the shipping and they responded as usual to wait on the seller.  This is where I began to investigate and discovered that the original purchase site was no longer working and there were now more FaceBook Best Drone ads running with the same Drones and different lower pricing of $49 USD.  This is when I suspected it could be a scam.  But how could PAYPAL allow a seller to do this?   

 

Sign #1 that shows that Paypal is not doing their job in investigating ZG Tech

Still no response from Seller ZG TECH, and the claim was in escalation level with PAYPAL.  At this point we just wanted out $89.58 USD refunded for the drone.  But Paypal kept saying that they had to wait for more info from ZG Tech.  Wait for what info? Paypal already was aware of this seller’s scam operation and complaints since March 2018 yet Paypal could only tell us to wait.  That is not what a middle man who handles the money does.  So you can clearly see that Paypal is not doing their job here.  On June 21st we received a letter from the post office that the package with the China Post was stuck at customs and we had to send a copy of the invoice.  So we emailed that invoice and on July 6th we picked up the package and had to pay $32.88 for customs duties!  So now we were at $122.46 USD  We emailed all this including images to Paypal and they never responded.  And once again no response from Paypal.  Paypal was clearly not doing their job and showed no interest in helping.

 

Upon opening the package that came from an address in The Netherlands, I saw that the Drone was not the one advertised not even close to it.  I searched for it by the name (S9 drone) on the box and found it was a $20 junk toy that did not even work properly.  I found this info on various sites in China for the S9 drone.  The drone I ordered was supposed to be the DJI Spark model.  On June 7th we sent in images and receipts to PAYPAL and no response.  Now I was really upset and called PAYPAL and their rep calmed me down and said don't worry you money is safe and you will be refunded.  So he escalated the claim and change it from late shipping to not as described status.  After hanging up I did some more investigating since Paypal was not doing their Job quick enough and discovered a PAYPAL Community Disputes and Limitation post with the title ZG TECHNOLOGY CO LIMITED on here on here on Paypal with disputes against ZG TECH that had been going on since March 2018.  Now I felt used and that Paypal knew all about this and never told us back on June 13th when we placed the claim.  SHAME ON PAYPAL for that.  You can find the link on here or by doing a search on the internet.  I found it on Facebook under angry and upset folks that had been scammed also from ZG TECH and PAYPAL. 

 

Sign #2 that shows that Paypal is protecting this scam seller ZG TECH

Yesterday July 9th, Paypal emailed us saying to return the worthless Drone that does not even work back to the scam artist seller ZG TECH and that is when I researched the return address.  Here you can see that Paypal blocks the Netherland’s address of ZG TECH to protect this scam seller which is wrong because everyone should be aware of this.  Anyway just run a search on the address on your package and you will see what I am talking about.    

 

The return address from the Netherlands on the package read

 

<Removed by Paypal>

The Netherlands

 

The results of this so called legitimate return address that does not exist were numerous reports from Ebay and Paypal that came up with that address in the Netherlands.  NOW I KNEW THAT THIS WAS A WELL ORGANIZED SCAM and possible PAYPAL was in on it or an inside job.  OPEN YOUR EYES PAYPAL!

 

Sign #3 that shows that Paypal is protecting this scam seller ZG TECH

So on July 9th I called Paypal again because the message on the claim said to return the package to some address in China.  The address was in Chinese.  So now I am have to understand Chinese and be an expert at shipping to China.  My question is why should I have to ship to China if the package came from the Netherlands.  But wait it gets better.  The first Paypal rep has no idea of how to help me so she transfers me to a Specialist who tells me that she will email the scam seller so he can translate the address into English. So still the specialist after analyzing everything tells me she needs to follow procedure even though it seems like a scam.  So when I ask her are you helping this scam seller she replies “no we just need to protect the seller as well as the buyer”.  So that made no sense.  I then asked if she was going to cover the return shipping and she said she would send me a promo link to cover return shipping up to $30 USD.

 

Conclusion:

After carefully thinking why did the package come from the Netherlands and why it took 15 days to arrive to us when it was supposed to have been shipped express within 7-10 business days which is what we paid for.  Post only takes about a week from the Netherlands to this part of Europe.  So the seller already had a return there in the Netherlands from other scammed clients and shipped one of those returns to us to buy time.  And now this fraudster ZG Technology wants us to return the drone to China where he originally bought it.  Also if you analyze the video for the drone you can see a blond guy probably from the Netherlands and an Asian with half of his face covered who is probably from China. So there is never any new merchandise just a bunch of returns being reshipped and returned and then reshipped.  Floating returnable merchandise is what this scam should be called.  And they use Paypal because the return policy works for this type of scam.  BUT DON NOT GIVE UP THAT EASY AND PLACE YOUR CLAIM AND LINK THIS POST TO YOUR COMPLAINT TO BACK YOU UP.  BECAUSE THIS IS WHAT IS GOING ON BUT PAYPAL HAS NOT REALIZE IT YET.

 

 

Paypal has lost their mind if they think that the return address of this scammer seller really exists.   So it looks like we will be getting our refund in another 30 days.

 

This case seems more like PAYPAL has been scammed by ZG TECHNOLOGY and now they want to see if anyone actually takes the time to complain and try and get their hard earned money back.

 

PAYPAL as the trusted middle man money handler should be responsible and from all the facts presented here is to blame for not having removed this seller ZG Tech back in March 2018.   Also there are signs that show that Paypal is protecting this fraud seller and helping them to stall.

 

PAYPAL Refund our money and live up to your reputation!   

Jesus and Mary

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jdhardt83
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Contributor

Paypal, you set rules that can not be met. Ask for proof of delivery (less than 10 days) for a shipment to China.

You supply an address that is nearly impossible. Only hope is to google the address, translate it and hope it's correct.

This seller has never returned a single e-mail, even their site says they have customer service 24/7.

I will think twice about using Paypal to purchase items in the future.

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Ron_Chua
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They have renamed them self as 
https://deardog.shop

Scammers!

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rescueidmt
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I find it very interesting that this thread and 7 or 8 other threads all related to ZG Technologies. LLC go back to early 2018 yet there is no warning or potential fraud warnings listed to what looks like at least 11 sites connected directly to ZG technology. The resolution center sends an email to the same bogus email that we as consumers can send email to and receive no return email.
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jdhardt83
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If this is not an indication that PayPal considers it still open, what are they doing about it?

PayPal is really opening itself up to a class action lawsuit.  I would not be surprised to see one. 

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jdhardt83
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Just cancelled my payment to Netflix with Paypal, getting ready to cancel my account. Not willing to weork with someone who only worries about money. I would suggest to everyone on this community to use other sources to pay.

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Mvpmachine
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Olivia I eventually recieved a product from them that is no where near what was described... absolute junk with a fake camera . This company is a scam how do I get my money back?

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mario11784
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@Mvpmachine If your waiting for Olivia to help your or for her to respond well you'll be waiting longer then people wait for thier ZG Technology Co Limited bait & switch packages. Oliving has not given guidance, advice nor responded to anyone's direct questions to her. Its virtually impossible to wrap your head around the situation. Just about everyone has come up with the same conclusions as to why PayPal, Shopify & Facebook hasn't done anything in fact the exact opposite has happened ZG Technology / HKG Technology has stepped up their scam ad campaign & have put even more Shopify stores/sites online complete with branching out into higher priced items that they do actually ship. Infact I noticed a few new company's with the SAME exact ads, SAME Shopify based stores & same product ads. Who knows ZG Technology might be the actual operator or maybe other Chinese companies are seeing that they can get away with this fraudulent scheme. They are using the same exact scam on the "billions" of Facebook users with the help of PayPal & Shopify. I guess PayPal & Shopify feel it's worth it bUT it's very short sighted cause US look g time PayPal users it's what makes their business model work not the fly by night scam artists. I hope to God someone who has better connections then my family is able to make the proper people aware of what's going on & these companies PP/Shopify/FB get smacked with a heaping monetary penalty to being complicit in orginized scam.
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ealfinez
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I'm in the very SAME BOAT... but I"m curious as to WHY this company hasn't been forced out? I'm a recent victim of ZG Technology and it is too soon for me to file a claim against them. However after receiving their item and realizing they pulled a bait and switch and had missing parts I came here. I too was caught off guard with the company names. Still, I'm confused to read this many "complaints" and why this merchant is still allowed to conduct "business" if you can call it that. I've emailed them directly 3 times to date and STILL haven't heard not 1 response. Yet, they float this money back no hassle blah blah blah on their transaction page. 

 

Its a little frustrating that companies can advertise just about anywhere, take peoples hard earned money and nothing happen to them. #METOO #FRUSTRATED

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