I followed what’s written on this forum ... at the time it was just 3 pages (and now today 11 pages) ... I requested for 100% full refund ... I made screenshots of my order with the “tracking number” given and the item received in the same “tracking number” of the err item ... which is a neck pillow ... I complained and the con merchant wanted me to mail back to get full refund when it’s their problem for sending me something “not as described” ... I filled out the ic3.gov form ... screen shots everything ... I phoned PayPal hotline so I speak with a representative working in the Philippines call Center ... she told me to send to an email so she can attached all the screenshots of my ic3.gov forms I filled out ... I wrote and said that this company scam and that PayPal and Facebook are part of the problem so we get scammed ... frankly, I still want my 3 in 1 wagon but it’s just too good to be true anyhow ... I followed up and check the resolution timeline and they said a date and then kept e tending by 5 days for three times ... finally, I phoned and spoke with a live representative and told her my issue as well as me monitoring weekly and noticing they kept extending my resolution date (and by the day, I screenshot the too) ... then the representative said I should not hang up and put me on hold ... and this is the most bizarre phone hold I’ve ever experienced ... not background elevator music but a blaring fire alarm sound over the phone ... I endured on hold for over 20 minutes not hanging up ... thank goodness I have “speaker” phone function ... the representative responded and said “ITS IN MY FAVOR” ... and in ten minutes I got my money back ... so for those please DONT GIVE UP ... keep dispute ... you can even screen shot this Forum write up with all the complaints ... I was also prepared to share with the representative about other PayPal victims complaining here on not getting their “3 in 1 wagon” and that we had to mail back neck pillow which the postage cost way more than the amount paid ... also, somewhere in the forum someone found out the company address is like a wrong address so no one will sign off to acknowledge receipt ... so don’t mail the err item back ... you will get double whammy on out of pocket postage plus money paid earlier to the company while they can claim you have never mailed back the item ... anyways ... took a month to resolve this for me ... I acted quickly ... don’t give up guys
