YUNHAN INDUSTRIAL SCAM

[Desi1984]

I purchased a coffee table from Yunhan Industrial from a Facebook advert that was put up

About a month later I received a small nail file set through the post from China with tracking.

I advised Paypal of this along with pictures and proof of other people being scammed etc. and they have advised that they will not be refunding money as the transaction wasn't authorised!

There seems to be so many people on here that have been scammed from this site if anyone can let me know how you are able to get the refunds back from these scammers that would be great as Paypal do not seem to care at all

Thanks

[SSymo20]

I appear to be having exactly the same problem except I purchased a beach trolley and an inflatable head pillow arrived.... It's a joke that PayPal continue to allow this company to use their platform to continue to trade. I would welcome any advice on how to get my money back too. I opened a dispute in the resolution centre but i could not complete in the required timescale as I paypal failed to send me a form they required me to complete!

[kernowlass]

@SSymo20 

@Desi1984 

Another of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it...or one for your country.
https://www.paypal.com/us/webapps/mpp/returns