Yixi Network Technology Co.Ltd

[Lynn241]

I ordered 2 items which bear little resemblance to what was advertised. I tried to contact seller and email address said invalid 🙄. I set up a dispute via PP and suddenly got an email from the one which didn’t previously work 🤔. They asked for pictures (think delaying tactic,  it there you go) I sent them . Meanwhile PP have told me that the company will accept a return but it has to be sent to an address in China - not where it came from, again I think this is to put me off 😔. It has to be returned by 21st August. I don’t have access to a printer, and I have checked numerous carriers and it’s going to cost a fortune. Any suggestions how I get my money back please 

[kernowlass]

@Lynn241 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.