Xone phone Hyper Sls

[Ripleymelegis]

received a phone ok but not the xone phone described on the website a OUKITEL c16 pro with a 2600mAh battery and not a 3350mAh battery and the camera system is an 8mp/5mp cameras not 16mp/8mp as advertised the reply from them just said it was the same phone as advertised total rubbish did not address any facts at all

[kernowlass]

@Ripleymelegis 

Probably one of these???

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

[Ripleymelegis]

Thanks kernowlass no in fact that's the thing they have a UK address ,a Uk telephone number and a uk email address.But the return mails in have received are written in the most simplistic way with out any reference to the actual problems i am complaining of . 

[kernowlass]

@Ripleymelegis 

In that case...........

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Ripleymelegis]

Ta yes have received offer of repayment on return of Phone so have dispatched it via a registered post with tracking and signing on receipt required .Still had to pay for return post of course