From: PayPal Customer SupportEdit RE: Appeal information D7A7C890-5A7B ... D9.png Safari-1.pdf 1/4/21 at 12:46 AM Hello, Thank you for contacting PayPal with your concern. We are still reviewing your account and appreciate your patience during this time. Once the review is complete, we'll email you with an update. We appreciate your patience. Please let me know if you need further assistance. Sincerely, Leo PayPal Account Review Department PayPal Copyright © 1999-2021 PayPal. All rights reserved. From: Sent: Tuesday, December 29, 2020 9:13:57 PM (-08:00) Subject: RE: Appeal information (KMM417264836V33405L0KM) PayPal Customer Support : So it won’t let me open a chat session. I just get a message saying that option isn’t available to me and to pick another one. I am choosing this one.
Dear Jennifer <removed>, Thank you for contacting Venmo Customer Support and providing that additional information in an attempt to appeal this claim. After a further review of this transaction, we found that the information was provided after the transaction took place more than 120 days ago. Our dispute regulations only allow disputes to be opened or worked within 120 days from the transaction date. As this dispute was not updated with the required information within this time frame, we have no dispute rights on this transaction. We recommend that you continue to work directly with the merchant for resolution, or seek alternative dispute options outside of Venmo. If you would like to see a copy of the documentation we used to make this decision, please write to: Venmo Debit Card Department Attention: Dispute Resolution <removed> Sincerely, Allison Venmo Debit Card Team Venmo This card is issued by The Bancorp Bank pursuant to license by MasterCard International Incorporated. The Bancorp Bank; Member FDIC. MasterCard is a registered trademark of MasterCard International Incorporated. This card can be used everywhere Debit MasterCard is accepted. Copyright © 1999-2020 PayPal. All rights reserved.
