Why when Paypal discovers a sellers account is Bogus they do not give refunds within 24 hours

[GeorgeT56]

Why is there still a 21 day process when i have proven to pay pal that the seller is a fraud and his email listed with his account is fake.

please change your policy and rules to cover the buyer fairly, 25% of sellers are scammers.

[kernowlass]

@GeorgeT56 

25%??? You must be buying a lot of tat from Social Media sites or China websites then?

I have had a paypal account for 15 years and probably opened 5 disputes if that.

[GeorgeT56]

Hi

Yes i do purchase from Social media and China the thing is i contacted Customer service explained what has happened and the bogus email

all they needed to do was try the email listed on the sellers account and with in 60 seconds they would receive an error message email can't be delivered ect ect ect.....

But all i was told it was in review, well were talking $135 US in limbo for at least 21 days after lodging the complaint and 45 days from purchase, very poor in todays technology world 48 hours should be ample time o see if an account is fake... lets just say Paypal needs this window to earn interest on our money 

[kernowlass]

@GeorgeT56 

Stop buying from these then...

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.