Why is there no buyer protection when I’ve been ripped off?

Jan108
Contributor
Contributor
I have had 3 recent transactions thru PayPal where I feel that the seller misrepresented their goods or services. None of these involved buyers remorse— all 3 purchases were made in good faith but the products delivered were substandard or lacking to live up to the seller’s claims. I submitted them through the resolution center, and had to escalate all 3 to claims, which were way too quickly decided against me! By using PayPal to pay for these transactions, isn’t their responsibility to me as the customer? It seems that PayPal takes the easy way out by just capriciously denying my claims without any kind of due process for me, the client! I’m disgusted with this treatment...does anyone else feel the same?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jan108 

 

Item has to be SIGNIFICANTLY other than described, otherwise its between you and the seller.

Paypal give 'some' buyer protection but the onus in on all of us to risk assess our transactions.

However if you funded your paypal payment via a card then can you contact them and see if they will chargeback for you? 


Advice is voluntary.
Kudos / Solution appreciated.
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