Why does my purchase appear on my bank account statement but not on paypal?

[sarailpz]

I made a purchase through PayPal and it shows up on my bank statement and it WAS taken out of my bank but it doesn't appear on here at all and on top of that I haven't received the things I purchased even though I got an order confirmation email. I have no idea why and I am starting to get anxious.  

[kernowlass]

@sarailpz 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.