What is the best way to go about this?

Listings
Contributor
Contributor
How would I go about this? Currently this scammer decided to charge back by claiming it was an “unauthorized transaction “ when I have clear proof he agreed to purchasing it, and he did “purchase” it. In reality he scammed me, has the item, and took the money back. PayPal is holding the money but it’s not bumped to a claim. I want the money which is mine and I have no idea how to go about it. Thanks.
Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Listings 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered. 
An unauthorised dispute does not need to be escalated to a claim, paypal investigate the minute its been reported.



 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Listings
Contributor
Contributor
They filed the money back in the buyers favor this morning before I could show any evidence? Now what? Did a scammer literally just walk away with the item and keep his money?
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Listings 

 

As i said if it was an unauthorised payment ie someones paypal account was hacked then of course they are reimbursed.

If you were not reimbursed under paypal seller protection then you could not have qualified for that protection, best read up on it to see why you missed out.

The most common reason is by selling virtual / digital items, you can sell them but as there is no seller protection its at your own risk.  


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.