What An Absolute Joke

[Lennie6570]

We received the claim(s) you opened on 29 July 2021.

We've reviewed the transaction(s) and are denying your claim(s).

This decision was made because we didn't receive valid proof or tracking that you returned the items.

We're sorry for any problems you may have experienced with the transaction(s).

This is the reply I received to a question asked about not requiring a full refund just wanting a partial refund or replacement of damaged items.

I now have no way of further follow up and remain out of pocket and without usable items.

Any advice appreciated.

[kernowlass]

@Lennie6570 

The dispute phase is for negotiations with the seller and part refunds etc to be sorted.

Once escalated to a claim the only think paypal offer is the return of everything you received back to the seller and supply a tracking number for a full refund.