Unauthorized Transaction Not Covered By Protection

[Hresko]

I was notified by PayPal on Monday that a payment had been processed for the vendor Lyft. I was shortly thereafter notified that my password would need to be reset due to suspicious activity on my account. After promptly changing my password I created a dispute for the unauthorized charge. I also created a ticket with Lyft, where we were able to determine that the payment was charged on someone else Lyft account apparently using my PayPal credentials. They stated they could not process a refund, as that would be left up to PayPal. 

Yesterday I received a response from PayPal stating that the ticket was closed and that no refund would be issued due to the fact that the transaction was not covered by protection. I am unsure how to now proceed in being reimbursed for a transaction I never authorized. My account was compromised and PayPal support seems reluctant to provide any assistance. 

Please help.

[nordavind]

i am sad to say same thing happend to me, sombody hacket my pc with a virus and got my login details to paypal, then they went and bought pc games for 180 euro on platforms i am not even a member on, i reported it only a few hours after it happened, and paypal just denied my claim it was unautorized transaction, i now think paypal has **bleep** customer service and will never use them again,

[sharpiemarker]

@Hresko 

Either report it to the actually funding source (credit card or bank) used as unauthorized payment or open a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your dispute.

[nordavind]

i mean what kind of amaturs run this buisniness ? they could easily seen that the payment did not come from my ip adress, how can they deny my claim when i clearly havent bought the stuff, i am very very dissapointed in paypal