Sent an email to FastSpring enquiring as to what the transaction was for; did not get a reply so failed a case for unathorised access. A few days later the case was closed with the following reply - and no way to reopen the case. This is theft and very unprofessional. Let just assume that wrong button was clicked by accident and it was closed in error. Surely a user has the right to review?
Is there a government entity that I can take this too? I credit card refund is so so much easier and professional. Any help here would be much appreciated.
Case Closed: Transaction not covered
Case ID: PP-I-10767284
Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. We've noted the account changes you reported with this case.
Case details
Transactions not refunded
We have been unable to provide any refund on the transactions listed.
Jul29
FastSpringPayment
- $60.00
