Unable to file a report to a scam purchase

[AnhQueMai]

Hi,

I have accidentally purchased from a fraud site called MCM Outlet (DEYUNSHOP) and I tried to file an unauthorized purchase report and it was closed by PayPal. I decided to wait until the product was delivered to file a product issue report. However, when I tried to report the transaction after the product came, the PayPal website said the report could not be completed because the case was closed already.

This is very confusing and annoying because I wanted to file a second report, not reopening the closed case. Please support me with this case.

[kernowlass]

@AnhQueMai 

You are allowed x1 dispute per transaction.

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[AnhQueMai]

Thanks for your advice, I did not know that I could only do it once. By contacting PayPal, you mean emailing them directly?

[kernowlass]

@AnhQueMai 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.