Tomtop scam fraud

[Shawnporyan]

Tomtop.com fraud or not ? I havent recieved my item the tracking number is no good . Customer support does not reply back . What to do

[kernowlass]

@Shawnporyan 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Prophet819]

Thanks I have since been contacted with a new tracking number that worked once . The new delivery date is set for tomorrow the 17th of June 2019. I will keep you posted

[Ryan1234567891]

Here is an example of my situation: they send 20 year old bicycle and advertise it as a Cadillac . For some reason Paypal will not protect us from that. Can ship the product back but will cost more then the product and that money lost and no product does not make any sense.   Would be different if they actually sent you the product you actually ordered to you but they do not since they never had the product to begin with since they use totally false info to discribe the product.