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My question is this, does Ticketmaster send invoices through Paypal for money I owe them? Is it legit??
I had bought tickets through Ticketmaster, then I listed them for sale and sold through Ticketmaster. However, recently due to the pandemic, the concert was postponed. The person who purchased the tickets requested a refund and instead of charging the Debit card I entered on my account, they sent my Paypal account an invoice.
Has this happened to anyone else? I just want to make sure I pay them correctly...
I also believe this is a scam and I am not paying mine either. I have actually received three with the subject: "Final Notice - Prompt Action Required: Past Due Invoice for Tickets Sold on Ticketmaster", so they are definitely persistent.
I am wondering how they know so much information about what tickets I sold on Ticketmaster. It seems Ticketmaster may need to beef up their data privacy and protection processes.
I also contacted Ticketmaster and here was the response I received:
So, if Ticketmaster is saying I do not owe anything then this has got to be a scam. I will not be paying anything and suggest you do the same.
That's exactly what happened with me, I reached out to them in the chat and they confirmed the invoice # was theirs and I needed to pay through Paypal. I paid the invoice and also received my tickets back into my account again.
I agree with you 100% though! It should've been communicated MUCH better what their process for charging people for refunded sold tickets! It would have saved so much of my time! I had to contact them at least 5 times just to sort out this issue. First to confirm how I should pay, then again to update my credit card because TM site had an issue. Then I received this invoice from Paypal, and it seemed like such a scam, and I couldn't find any information anywhere about it! I had to contact them again about the legitimacy of the invoice and since I didn't receive my tickets into my account within the 10 business days they said it would take, I had to contact them AGAIN. For me, the issue was finally resolved... Good luck to everyone going through this!! 🙂