Temporary authorization to make sure your payment method will cover the payment

[glimmering-glow]

This is a first for me.  I paid an online merchant with my PP debit card.  Was at the PP site later and noticed the payment was sent and debited from my account as it should have -- but there is a SECOND, pending payment:

"This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when **** completes your order."

It appears that an additional payment (same amount as the first) is being held from my account.

I have called PP and they said to call the merchant.  I called the merchant and they told me to call PP.  So I'm at a loss, and my money is being held -- after a payment was already made.

Help!  Thanks.

[mncheflisa]

I had 2 debit charges do this - putting my paypal balance in the negative.  I just got off the phone with paypal customer service and they said it was a known issue that has been escalated and that my account should update to the correct balance in 24 to 72 hours!  Rep was nice and I was courteous but I am steaming mad - a negative account means I can't print shipping labels, etc....and I HAVE money in there - they just couldn't handle the year change from 2019 to 2020 and **bleep** stuff up! 

[glimmering-glow · Accepted solution]

I called Paypal again and got a very nice, helpful rep who sent my call to the billing department.  They said I was double billed and voided the pending transaction.  All resolved, thanks to Paypal!  Very grateful.