Shipment not received

[Fares_Saba90]

Hello everyone,

i hope you are having a good day! i don't wanna make this long for you, I have ordered two mystery boxes from Amazon through an agent and paid in full in advance, and the receiving date was missed days ago and I still did not receive a thing.

have anyone faced the same? anyone can help with this plz

thank you all for your time

[Teito23]

If you made the purchases from amazon itself you could have done their a-z refund policy but, you said you did it through an agent and considering you are here on paypal you probs used your paypal balance to pay for it then. You can 1. open a dispute on paypal resolution center 2. Try to do a chargeback if you paid with a card or 3. cry cause you won't have the help you need. 
By the way just for the record people has been losing the disputes against sellers on paypal lately as long as the seller even provides any sorta of tracking they win the disputes. 

[kernowlass]

@Fares_Saba90 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.