Scam..

pictureman36
Contributor
Contributor

Bought a paint sprayer advertised on Facebook. Seller didn't declare it was from China. If they had I wouldn't have bought. Paid for in in June 2020... Sprayer did not arrive. Chased them and eventually a package arrived with a $5 roller in it. Seller apologised and said they issue a full refund if I posted the roller back (knowing that the return postage would be more that $29...) The seller won't issue a full refund. They've offered a 40% reduction only. So even though they've made the mistake I won't get my item and I'm out of pocket... I'll get $11.60 back and PayPal feel this is fair...

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@pictureman36 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
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pictureman36
Contributor
Contributor
Thanks. Once bitten twice shy.... Facebook shouldn't allow them to sell on their site fullstop.... shocking..
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