Refunds

[Stephyb1]

Hello, 

I am currently in the middle of a dispute because an item I received is not what I paid for. They have offered a refund providing I post back the incorrect item. Do you get the postage back as well as the item cost? Apologies if this is a simple question, I've never had to dispute something before. 

Thank you in advance. 

[kernowlass]

@Stephyb1 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

I would escalate to a claim for paypals judgement but its your call, only sometimes the seller gives you the 'wrong' address to send the item back to so that they don't have to refund.