Showing results for 
Search instead for 
Did you mean: 

Refund on scam site

New Community Member

Refund on scam site

Went to order something online and then immediately wanted to cancel it. Found out the website has no contact information and its email is a dud so I have no way to contact the seller. I accidently filed a dispute for unauthorization, but want to file one for no received item. Is there a way I can do this?  

Esteemed Advisor

Re: Refund on scam site


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Advice is voluntary.
Kudos / Solution appreciated.