Good day @Toclark
Welcome to the community and thanks for posting.
I have to assume that the notification sent to you is a reminder to have your Dispute case escalated to a Claim in the event the the case hasn't been resolved between you and your seller. No worries, kindly click the link below to be guided accordingly on how to escalate your Case.
How do I escalate a dispute to a claim?
If you no longer see the button to escalate, then potentially, your case has already been escalated. To check the status of your case, please click the link below.
How do I check the status of my dispute or claim?
***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!
