Refund fraudulent act

[cguzzman0305]

I recently made a purchase via Vinted App with a seller who asked for the payment to be done outside of the app because she had her "own shipping method". After I sent her the amount, we had to wait for the transaction to be completed and when it was, she stopped answering my messages and blocked me. I opened a case, but it was not accepted as an unauthorized transaction and now I cannot open another case. I tried calling customer service, but as I was waiting for the call they hung up. Is there anything I can do or anyone I can contact? Thank you. 

[kernowlass · Accepted solution]

@cguzzman0305 

I guess you paid using the friends/family option? Yes? If so then.....

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.