Refund didn’t get the product I ordered

Sbrybry99
Contributor
Contributor
Yes ordered a four wheeler and for $80 I was an engine for $80 and I received an oven mitt all I want is my money back they can have the I’ve been oven met
Login to Me Too
3 REPLIES 3

jewelsforu
Contributor
Contributor

Where did you purchase the four wheeler?  Did you get a receipt?  If you purchased at an actual store, then you should be able to get a refund.  However, if you didn't make the purchase at a reputable store or website, and purchased from someone directly, like on craigslist, then you probably won't get your refund.  Always make any purchase through a verified company, and not through an ad or through someone you don't know.

Login to Me Too

Sbrybry99
Contributor
Contributor
No I meant to say engine for my bike I paid $80 and I ordered three engines and they charge me to 19 is what it was supposed to charge me but when it was done in time to check out they only charge me 80 bucks for all three engines and then I didn’t get nothing but a tracking number and the tracking number let up to a **bleep**ing Oven mitt
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sbrybry99 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.


Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.