Refund being delayed

[Kinu]

I bought clothes 1 june . order was cancelled from seller so some reason.now they delay refund either reply.i tried to talk to PayPal but they can't reconise my phone number which is added to ac, its Correct number.dont know what to do

[kernowlass]

@Kinu

Sellers can cancel orders and refund but they can't stop an already processing payment from your funding source.

The funds can't do a u-turn, they still have to process through to Paypal when as the order has been cancelled / refunded its either credited to your paypal balance (if you funded it from your bank account) or credited to your card statement (if you funded it via a debit / credit card).

[Kinu]

Hi thanks for responding.seller inform whenever i email that , i will get refund next 24/48 hour .and it's been 3 week same answer.i paid through PayPal from my ac.

[kernowlass]

@Kinu

Did you get a paypal email to say a refund had been issued?

If you didn't then odds are the seller has not refunded.

So ..................................

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.