Purchase item no longer listed in transaction history when trying to log dispute.
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Good day everyone, I've got a huge problem on my hands, so basically, I've bought an item on ebay on 10 Aug 2018, seller(at the time there were only positive ratings)turned out to be a scam or his profile was hacked, item was never received to date. From other buyer's reviews it seems he sent out Lego blocks or cheap coins instead. I contacted ebay and they referred me to PayPal in requesting a refund as it's out of their buyer protection timeframe. I still have all the details of the transaction but this item is no longer listed here when I'm trying to log my dispute which is rather odd. What should I do now? There isn't a contact for PayPal via email either.
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Did you pay as a guest buyer or log into your paypal account to pay?
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Click on activity > statements and do a search for the transaction id and then you can open a paypal dispute.
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You should be able to search back for 3 years, so you are saying it is showing nowhere on that 3 year summary?
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give customer services a call they should be able to pull it up for you.
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