Hi all. I'm asking the community because Paypal customer service has been generally unhelpful in solving the issue or giving me accurate information. Or, well, getting back to me at all, in the case of the "email" function.
Last month saw a limitation was on my account. I can do everything except send money from my bank to my Paypal. Customer service linked me to where I could upload items, and said all I needed to so was give my driver's license, my social security, and proof of address. Did that. 3 days later got an e-mail saying they needed more info. "A copy of your social security card, W-2 or pay stub. If you don't have access to any of these documents, you can go to your local Social Security Office and request a letter verifying your Social Security number that they will date, sign, and stamp."
So I send the same documents a second time. Week goes by. I decided to ask customer service if they could tell me what was the issue the first time. Customer service said the images were "too hard to read," even though they were clear images with good lighting. I could read the numbers and words easy on a phone, not sure why they were so difficult to see on a computer. But I digress. I asked the representative if I should send copies with even brighter lights and even closer (if possible) to the documents. He said no. Then Customer service said they would put my second set of images into the review, so they'd be looked at. Got an email at 4am that day saying the EXACT same thing about needing my social.
So here I am, now sending 1. a brighter copy of the social 2. the same bill as the first time 3. a pay stub + deposit receipt (with my new address, so probably not valid for this. Can't change address until limitation is up sadly) 4. my birth certificate 5. the same drivers license.
I'm being pretty over kill at this point. My question is... has anyone dealt with this issue before, where they just keep asking for the same thing over and over no matter how many times you send it? If so, how did you finally get it fixed? Cause I'm getting pretty tried of having to get into the Paypal chat just to get any information on the issue, especially when said info feels only half correct.
EDIT: and let me note that even though my account is limited, there are NO CASES open in my resolution center. When you google "upload images to paypal," it says ti upload them via the resolution center in the case presented. I don't see a case at all, despite the limitation. I've been uploading via the link a customer service representative gave me: https://www.paypal.com/il/cgi-bin/webscr?cmd=_file-upload-or-fax-outside-resolution-centre&file_uplo...
