Paypal claim help

[miettam]

Hi everyone, 

I made a purchase over 8 weeks ago. The turnaround time for this particular shop was 4 weeks. After the 4 week mark I messaged asking if my order had been shipped. I did not receive a response. I have messaged multiple times since then and still no response and no confirmation of shipping at all.

I then lodged a dispute and the seller did not respond to the dispute so I escalated it to a claim. It has been over 10 days since the claim was made and I suppose Paypal is still investigating. All I want is a refund because the seller has not handled this professionally.

Today, after 8 weeks of no contact/no info from seller, I received a shipping confirmation today. I do not want this order anymore, I want a refund. Is there still some way I can get this refund now that the order has been shipped without my consent and without responding to the claim?

Please someone let me know what can be done!

[bellah_24]

Hi @miettam thank you for reaching out to PayPal Community Forum. I understand that you would like to receive a refund instead of receiving your item from the seller. I apologize if you had waited 8 weeks for this merchandise to be delivered. Since,I don't have an ability to pull up your account can you tell me about the escalation? You should have received an email stating that your case has been escalated and PayPal will decide whether it's on your favor or on the seller's favor. Normally,we are just giving them 10 days to respond,but if you are saying that seller was able to provide the tracking number then,we'll check on that. Is it still in transit?When it was shipped out? For domestic if there's no movement after 10 days and for international no movement after 20 days,then that's the only time we can consider that as invalid tracking number. So,your case will be closed on your favor. But,if there's a continous movement then we'll just wait until it got delivered. But,it's clear that you just want your refund so if you can contact the shipping company and inform them that you are not going to receive your package. Then,it'll never show as delivered status and you'll get your money back. ***If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!****

[miettam]

Hi Bella,

Thanks for your response.

I placed the order 8 weeks ago and received no shipping information or response from seller after multiple attempts. I lodged the claim almost 10 days ago and there had not been a response on it until yesterday. Yesterday is when I received my shipping confirmation email and a tracking number but this was done so while the claim was open an without my knowledge after I had lodged the claim and requested a refund. I can see that the seller has seen all of my messages so I assume she saw the claim and messages and decided to post the product out yesterday as a resolution (albeit a lousy one). 

I am also unable to track the order on the site provided as it is international and does not accept my post code. I am unable to contact the courier either due to this same reason.

Any advice?

[bellah_24]

Hi @miettam thanks for your immediate response, I understand that you never received any response from the seller but can you please check the Resolution Center to see if there's any update. Maybe,the seller was able to provide the tracking information directly to PayPal. If you can provide me the tracking number,I can double check that for you.

[miettam]

Hi Bella,

Thanks for reponding. She has provided a tracking number as of yesterday in the resolution centre. LZ781708167US (with USPS). You can see from the tracking that the order has not even been shipped yet, it was just manifested yesterday. I have messaged the seller yesterday saying please recall this order and that I want a refund but again, no response. Is there any way I can get my refund seeing as it is now shipped?