Paypal account closed

[Jeanne2706]

Hi there,

I hope someone can help.

2 weeks ago I sent paypal all the requested paperwork to change my name as I have gotten married.

I rang 1 week ago and was told it was being processed.

Today I got 2 emails saying my account has been closed rather than changing my name.

There is no Resolve button on the resolution page to resolve the issue and I have rung the <removed> number which cuts off after 1 ring.

Can any one help please

[kernowlass]

@Jeanne2706 

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.