Payment taken off without me doing it

Brianpohlkamp19
Contributor
Contributor
I got a txt message at after 12 am saying $40 was taken from my account without me doing it will it be posted back into my account if i did not authorize it or have no.clue why it got taken out.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Brianpohlkamp19 

 

Was it a spoof text OR have you logged in normally to your paypal account and seen the payment is missing?

If so then.........

 

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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