Hello @Ash132,
Thank you for your post and welcome to our Community Help Forum!
I am sorry to know that you haven't received the item. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this link to know more information. It seems like you have processed the payment via a guest account. Whenever you process the payment via a PayPal guest account, you will be notified of the payment receipt via email.
I hope this helps.
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
