PayPal dispute

Maiaz
Contributor
Contributor

Recently a buyer filled a item not received dispute 121 days because usps deletes tracking info 121 days in. They live in Canada and when I put the tracing info into Canada post it shows delivered but not the the usps website. I put in the usps tracking into the dispute info and I’m not sure what to do. Will I love this case because the tracking info on usps’s part shows invalid. I already said that the delivery method was usps. Am I **bleep** or will the Canada post thingy help me? Thank you 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Maiaz 

 

I think you should call PayPal and speak with a dispute specialist and provide the Canada Post info. It is a supported carrier by PayPal so they can track that or should be able to. Have the specialist make a note in the dispute.  It's the same tracking number from US to CA (Canada) so...

 

Contact customer service for assistance:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Say "Live Agent" to the automated recording.

If you do get a rep that you aren't comfortable talking with, language barrier, or can’t assist, hang up and call again.  

 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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