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PayPal closed my account with no warning and no explanation.

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New Community Member

PayPal closed my account with no warning and no explanation.

Yesterday, I received an email from PayPal stating that they have decided to permanently limit my account. When I logged in I got another message stating again that my account is permanently limited due to a "potential risk." They also said they are going to hold my funds (almost $300) for up to 180 days. I tried messaging, but they basically said their decision is final and they can't tell me why this decision was made. I tried calling customer service; and, after going through the automated system, I got a message saying they could not process my inquiry over the phone and I needed to email them. At this point, I don't even want to use PayPal anymore, because I don't trust them. I just need to get my money out, because that money is for bills that I have to be able to pay. I would also like to figure out why they decided to do this with absolutely no warning. Can someone give me some advice on what to do?

PayPal Email.jpgdownload.jpg

 

This is a screenshot of Paypal's response to my inquiry on what was going on:

 

download (1).jpg

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Esteemed Advisor

Re: PayPal closed my account with no warning and no explanation.

@bornformusic96 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
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Esteemed Advisor

Re: PayPal closed my account with no warning and no explanation.

@bornformusic96 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post