PayPal closed dispute case but I'm not satisfied

[Danielgimj]

I bought a hot tub and paid via PayPal. Never received the hot tub. Seller did provide a tracking # starting the item was shipped and the tracking info clearly states that it was shipped first class mail. This is clearly absurd since any hot tub would be too heavy to shop first class. But PayPal closed the case simply because the seller provided a tracking number. Is there any further action I can take?

[kernowlass]

@Danielgimj 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[worriedmama]

@Danielgimj If you are in the US try this.

What you need to do is open a service request with USPS at this address <removed>

The post office carrier center will call you and tell you where the 'package' went. You need to ask them to give you a print out of the transaction history. You will have to go pick it up from there. It will show the address it was sent to and the weight and size of the package. 

PLEASE PLEASE PLEASE do NOT go to the address listed on the transaction history and try to ask for the package it is against the law and you could get arrested if it is a valid address. 

Scan the transaction history into a PDF (Go to an office supply store and they can help you do it if you cannot do it yourself). 

Once you have that log into your PayPal ON YOUR PC. Doesn't work on the phone. Click on the Bell icon and start a new message. You will have to deal with the ridiculous bot till it realizes that you need an agent to get involved. Use the paper clip icon to attach the PDF you got from the post office. PayPal will then maybe issue you a refund.

[joofjaks]

I have just had a very similar issue.  The seller provided a tracking number but the item I received was not what I had ordered.  I feel the dispute centre did not take my comments into consideration