PayPal Useless Like a Car without a Steering Wheel

[dipl0mac03]

SCAMMER STAFF AND SCAMMER COMPANY with no honor of the orders from their customers

<removed> Online page is at <removed>

You didn't resolve the dispute. You never told me where the package was delivered as confirmed by the seller. There is no tracking information that allows me to determine where the package was in actuality delivered and you failed to tell me where it was delivered. It has not been received at my address on file. PayPal is a blackhole and useless in resolving disputes. I will never use PayPal again for my transactions. PayPal's denial of this package is incorrect. The package was never received. I can't even track where the package went. PayPal says that "we received shipment tracking from the merchant confirming that the merchandise was delivered," but the package was never delivered to my home address on the order. Even the tracking site https://chinapost-track.com/track-trace has no definitive information as to if the package was delivered and to what specific address. It ws supposed to be Shipped to Aaron <removed> "Address" <removed> Murray, UT <removed> United States Have I received this order? No I haven't received this order yet. PayPal Please tell me where the package was delivered to so I can track it down. Or give me a search engine to use the tracking number that tells me where the package was delivered. LY532410411CN November 7, 2020, Sent by CN_OTHER Status: Shipped ----------------------------------------------------------------------- Hello Aaron <removed> , We received the case(s) you filed on January 1, 2021. We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. We're sorry for any problems you may have experienced with the transaction(s). Transaction information: Dispute Case ID: PP-D-97162921 Transaction Amount: $53.04 USD Dispute Amount: $53.04 USD Transaction ID: 0A496802FR688792X Transaction Date: November 6, 2020 Thanks, PayPal

[kernowlass · Accepted solution]

@dipl0mac03 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.