PayPal Dispute help

[paula_leanne]

Hoping for some advice. Purchased some hammocks from a company that looks to be a scam operating from China. Opened an item not received dispute (still open) and seller eventually sent ‘something’ and provided tracking. I am due to collect package today and am almost certain it will not be what I bought! Although I’d love to be proved wrong, I think the box will either be empty or will have something totally worthless in it. I’m assuming that PayPal will close in favour of the seller as soon as they see the parcel has been received. I will film myself opening the parcel to prove that the contents are not what I bought. Is there anything I can do to get my money back? I’m conscious that I can’t reopen the claim, but can I open a new one for not as described’? Or do I just try to speak to PayPal before the dispute gets closed? Any help appreciated, thanks in advance.

[kernowlass]

@paula_leanne 

Read this but do it quickly before you dispute closes.

https://www.paypal.com/uk/smarthelp/article/can-i-change-my-dispute-or-claim-reason-faq1735?app=sear...

Hope you have activated the below link to get help with shipping costs if you are asked to return it.

https://www.paypal.com/uk/webapps/mpp/refunded-returns

[paula_leanne]

Hi, and thanks so much for your response. I’ve tried doing that, but there is no option for me to change dispute reason. I’ve checked everywhere in the resolution centre/case and there is no option for it sadly. I’m going to attempt to call PayPal instead.

[kernowlass · Accepted solution]

@paula_leanne 

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.