PAYPAL WRONGFUL DECISION ON A DISPUTE

holaclara
Contributor
Contributor

I thought the offer of an electric bike for under €30 was probably too good to be true but felt confident that I would be protected by PayPal if it was a scam.  Guess what - it was a scam, but Paypal found in the seller's favour.  I received cheap plastic sunglasses in a parcel that agreed with my shipping order.  I contacted the seller who said that demand exceeded supply and they hoped I would be happy with the alternative!!!  I opened a dispute and sent a copy of the parcel with product and corresponding numbers.  I returned the goods to China at my expense and sent proof of this.  Paypal kept moving the expected resolution date and eventually closed the case in favour of the fraudster.  I have tried contacting Paypal but their is no longer an Appeal Button and the Contact Us system takes you round in circles.  I have tried contacting the seller (EVERFOREVER - address Middlesex but based in China) but the email address no longer exists.  PayPal obviously takes a random view of claims and I now feel robbed. 

SHAME ON YOU PAYPAL!!

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