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Ordered clothing item from Ellafancy.

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New Community Member

Ordered clothing item from Ellafancy.

The website Ella fancy is selling clothing on Facebook and payments may be made through pay pal which is what I did in the amount of $48 I have found out today that this website is 100% scam and stealing money from everyone how do I resolved my issues to receive my money back if I linked my payment through my capital one Mastercard account

6 REPLIES 6
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New Community Member

Re: Ordered clothing item from Ellafancy.

Me too!

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New Community Member

Re: Ordered clothing item from Ellafancy.

It will probably be easier to dispute it with your cc. They will reverse the charges. I'm glad I just researched them before buying from them, so thanks for the warning. It's really easy for these companies to run these scams bc a lot of people won't dispute the charges.
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Moderator

Re: Ordered clothing item from Ellafancy.

Hi @ljherndon1212

 

I am sorry to hear that you are having issues with a payment that you made. If you are having issues receiving your item, you can file a claim within our system. From there, we will review the concern and reach out to you through email with the resolution. 

 

I hope this helps.

 

Thanks, 

Brooke

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New Community Member

Re: Ordered clothing item from Ellafancy.

I just ordered a dress just over a week ago and got no confirmation email and now am seeing that this sight is fake. How do we get a paypal refund?
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New Community Member

Re: Ordered clothing item from Ellafancy.

I did also

 

I never received my order and the tracking number that i was provided, had no information about my package

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Contributor

Re: Ordered clothing item from Ellafancy.

Same issues. Ordered $94 worth of clothing on 11/28/2019 and have not received any items. Since I have not received a single item I have requested a full refund. They respond with instructions to close the dispute claim w/ Pay Pal and request a refund through their company. Which is what I first did several times before getting Pay Pal involved. Its escalated now. I see other reviews and the same issue. This company Ellafancy aka Fashionweb needs to be shut down.