Open Dispute After I Closed My Paypal Account

Madoff
Contributor
Contributor

I have an email from a dispute of one payment, but that was after some days i closed my account, i have all the evidence to Apeel that Dispute, but! i CANT enter the RESOLUTION CENTER couse my account is closed, im from LATAM tried to calling the Local Numer Of Paypal but it was and FAQ automated answers call, i tried sending emails to paypal but neither that..... and paypal sends me reminders and keeps saying me if i dont answer in the resolution center i will loose that dispute, HOW can I Answer and Apeel that Dispute ?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Madoff,

 

I'm sorry to hear that your account is closed and you have been unable to respond to the dispute that was opened before account closure. Contacting PayPal customer service is the only way to get your information in the dispute updated for a closed account. The automated responses in the phone system are intended to guide customers to the right answers, or give way to a representative if the automated answers aren't available. I'm sorry for the frustration you've experienced navigating that system. Have you tried reaching out via DM on Twitter or PM on Facebook?

 

I hope this helps!

 

Olivia

 

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