Never received item. Paypal says I have to return it.

Calisdad
Contributor
Contributor

I responded to a Facebook ad for Merril shoes.  The seller provided an incorrect tracking number and they were supposedly sent to the wrong address.  I filed a claim with Paypal, waited the required 10 days and contacted them again.  Now they say I have to return the shoes.  Shoes I never got.  How do I get through to Paypal?  The seller never responds or responds in Chinese.

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