So i opened a dispute for an item i purchased because the seller did not state it was broken and had cracks in vital parts of it, which has essentially made it almost unusable. At first, I opened the dispute seeking a partial refund as I was going to purchase the broken part and have someone install it, but I changed my mind and now would like to return the item for a full refund. Since the dispute is already open and I had requested a partial refund, is my only solution to call paypal and explain the situation to them? I can't change it by "Marking this problem as solved?" If i did do that, would i not be able to open a claim again for that purchase? Or does that only happen when you escalate it to paypal and have them step in?
